Frequently Asked Questions FAQs

Q. Can I make my payment online?
A. No. We are working on a new system to make getting your information more convenient for you.

Q. When is my payment due? What penalties will be incurred if I am late?
A. Unless otherwise specified, all mortgage payments are due on the first day of each month. If your payment has not been received by the 16th of the month, a late charge will be assessed.

Q. Can my payment come out of my bank account automatically?
A. Yes. The MFA provides the convenience of automatic payment processing for your monthly mortgage payment, FREE, as a service to you. You can save time and expense by signing up for the automatic payment withdrawal service today! View more information.

Q. How can I find out the payoff amount on my mortgage?
A. Contact the Loan Servicing Department at (505) 843-6882 or 1-800-444-6880 for a payoff quote or submit a payoff request.

Q. What if I do not receive my payment coupons before my mortgage payment is due?
A. Contact the Loan Servicing Department at (505) 843-6882 or 1-800-444-6880 to obtain your loan number. MFA will verify your mailing address and contact information. Be sure to mail your payment by the due date to MFA, P.O. Box 768, Albuquerque, NM 87103.  You can also print a payment coupon to include with your check. 

Q. I lost my coupons. How do I get a replacement book?
A. Call the Loan Servicing Department at (505) 843-6882 or 1-800-444-6880 to request a replacement coupon book or request one online. Replacement coupon books are provided at no cost.  You can also print a payment coupon to include with your check.

Q. What do I do when I receive an insurance bill or tax bill in the mail?
A. The MFA requests and receives bills directly from your insurance company and/or the county treasurers office.  You do not need to forward this information to the MFA.

Q. Why does my mortgage payment change each year?
A. Changes in your payment are determined by the type of loan you received and any annual increases, or decreases, in your escrowed items (i.e. taxes or insurance).